Help

Help and support

Something not working, or a question about Crossword Hub? Email crosswordhub@gmail.com and we'll get back to you, usually within two days.

Common questions

• Do I need an account? No. Everything can be played without one. An account keeps your progress on all your devices and gives you 5 free hint credits a day.
• When do new puzzles arrive? The Daily and the Mini change at midnight South African time (SAST). The Brutal Challenge changes every Monday.
• How do hint credits work? Revealing a letter costs 1 credit and a word costs 3. You get 5 daily credits each day you sign in (they expire at midnight). You earn credits that never expire by solving a Mini (+1), a Daily or Brutal Challenge (+3) without hints, and by winning duels (+3).
• How do Crossword Duels work? You and a friend get the same crossword at the same moment, and the first to fill it in correctly wins. A hint in a duel costs credits and freezes your board for 10 seconds (letter) or 30 seconds (word).
• My streak or progress disappeared. Progress without an account is saved on one device and in one browser. Sign in to keep it everywhere. If you were signed in and something is missing, email us.
• I prefer the on-screen letter keys. Open Settings (the sun icon) and switch on “Use Crossword Hub’s letter keys”. You can also turn sounds off there.
• How do I delete my account? Open your account (the person icon), choose Delete account… and confirm with your password. See the privacy policy for exactly what is deleted.
• I found a wrong clue or answer. Please email us the puzzle's date or name and the clue number, and we'll fix it.